Service Request Ticket - # 48841

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2012 11:29 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071020[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515x Laser Printer #CB516A#ABA
Serial No. n/a Location PDR

Model 1PCB516A Hostname mallard.wou.edu
Notes ADDED HP Laserjet P4515x Opt. 1,500 Sheet Tray #CB523A FROM p0067183 8/2008 PRINTER MAINT: Maint kit from P0086955 SEPT2012 SR48181; Transfer Roller Assembly #CB506-67903 from P0092445 NOV2013 SR52217; Maintenance Kit with fuser exchance from VISA2014004411 SR56074 FEB2015 Ink/Toner Refill

Wired NIC 00:1B:78:27:E1:84

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 15, 2012 10:13 AM 
Task reassigned to Laven Voth.
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Laven Voth Nov 15, 2012 10:13 AM 
Task reassigned to Laven Voth.
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Laven Voth Nov 15, 2012 10:13 AM 
Changed the toner, that fixed it.  Old toner had
some weird misshapen parts where the toner
actually comes out.
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Lori Burgeson Nov 05, 2012 03:07 PM 
Ran a clean cycle on the printer and cleaned some
of the rollers.  Issue was not resolved.
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Nicole Crane Nov 05, 2012 11:29 AM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Nov 05, 2012 11:29 AM 
****This is an email****
Our printer Mallard, 20071020[Edit Inv], is making very bad 
looking horizontal lines. This is a high priority 
for us because we print a large number of mailing 
pieces to donors on it.
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