Service Request Ticket - # 48842

Service Request Information

CONTACT Name Barton, Jesse Wm   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2012 11:48 AM
Department Social Science Phone 89712
Location Email bartonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. hv8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:48:F9

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Nov 19, 2012 04:04 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Nov 14, 2012 01:03 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Dale Goodell Nov 14, 2012 01:03 PM 
Task reassigned to Dale Goodell.
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Megan Thibeault Nov 14, 2012 10:02 AM 
Task reassigned to New Equip. Setup.
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Megan Thibeault Nov 14, 2012 10:02 AM 
New computer: 20110853[Edit Inv]
New monitor: 20110971[Edit Inv]

New GFA in hallway-unsure of which monitor because
his current station says that its PDR'ed but we
checked that he has 20070560[Edit Inv]
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Tricia Flaherty Nov 14, 2012 09:54 AM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Nov 14, 2012 09:54 AM 
can you create a basic WIN PC desktop GFA
replacement  for this guy to get rid of the old
box once in for all  :)
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Katie Halvorson Nov 05, 2012 03:46 PM 
****This is an email****
The contact info looks correct.

Jess
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Nicole Crane Nov 05, 2012 11:48 AM 
He is an adjunt in the office--it is the computer 
on the left. 

When he uses internet explorer it gives him an 
error message that says, " You are using a 
version of IE that will soon be not supported."

Started about a week ago.
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