Service Request Ticket - # 48854

Service Request Information

CONTACT Name Denton, Jeff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2012 07:58 AM
Department The Research Institute Phone 89205
Location Email dentonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110553[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch, 2.2GHz Quad-core
Serial No. C02H3HNGDV7L Location PDR

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), MS Office for MAC 2011 from P0083800, Parallels Desktop 7 from P0083800, Win 7 pro license from P0083797, Microsoft Office 2010 WIN license from P0083800 installed as Office 2007, Panic-Coda2 from VISA2012003171, MAMP Pro 2.1.1 from VISA2012003174

Wired NIC 3C:07:54:6E:5A:89


Wireless NIC 68:A8:6D:4D:25:96


Bluetooth NIC 68:A8:6D:4D:25:97

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lori Burgeson Nov 06, 2012 08:01 AM 
Task reassigned to Self Resolved.
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Lori Burgeson Nov 06, 2012 08:01 AM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Nov 06, 2012 07:58 AM 
****This is an email****
Hello,



It seems that my internet connection (wireless) 
is back so you can disregard my previous 
request.  Thanks.
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Nicole Crane Nov 06, 2012 07:58 AM 
****This is an email****
Hello,



For some reason, my MacBook will not connect to 
either the wou-secure wireless account nor to a 
wired ethernet connection.  My computer number is 
20110553[Edit Inv].  This is a critical issue as I cannot 
work without access to the internet on my Mac. 
Thanks!
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