Service Request Ticket

Service Request Information

CONTACT	Name	Malkewitz, Keven	Date	Nov 07, 2012 08:24 AM
	Department	Business/Economics Division	Phone	88718
	Location		Email	malkewik@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100625 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.66GHz Intel Core 2
	Serial No.	W81060G5ATQ	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2011 std MAC from P0078813, Adobe Acrobat Pro v10 for MAC from P0078813, Inspiration 9 from VISA2010002350, SPSS Statistics Base from P0078817
	Wired NIC	10:9A:DD:65:B3:15
	Wireless NIC	10:93:E9:5E:A1:7A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Nov 12, 2012 10:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Nov 12, 2012 10:37 AM	Admin rights were already granted. Just needed to be mapped to the new printer as the printer name was changed. Also set him up to be able to duplex.	Add Attachment
Blake von Brockdorff	Nov 12, 2012 08:55 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Joshua Johnson	Nov 12, 2012 08:14 AM	He would like to have this done as soon as possible. He needs to print some information out.	Add Attachment
Joshua Johnson	Nov 12, 2012 08:10 AM	He is in the office now	Add Attachment
Laven Voth	Nov 07, 2012 02:19 PM	Left VM	Add Attachment
Katie Halvorson	Nov 07, 2012 08:24 AM	919 345 4144 is also a good contact.	Add Attachment
Katie Halvorson	Nov 07, 2012 08:24 AM	He needs to add a new printer to his print list but when he goes to add it, it says he needs admin rights. It is a new printer that was added in West House. malkewik	Add Attachment