Service Request Ticket - # 48867

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2012 09:54 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090117[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HFKYBK1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFKYBK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:5F

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 07, 2012 10:23 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 07, 2012 10:23 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 07, 2012 10:23 AM 
This task is a repeat.  Please refer to 48780.
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Hannah Arriola Nov 07, 2012 09:54 AM 
Computer C1 in APSC lab 101 is having trouble 
connecting to the printers. Each time a new 
student logs onto the computer it needs to 
reconnect to the printer. It is also having 
trouble with PDF's. It won't print them from the 
original window or from the desktop.
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