Service Request Ticket - # 48869

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2012 10:22 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080620[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490SBZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)

Wired NIC 00:23:32:96:0A:C9


Wireless NIC 00:23:12:1D:7C:8E


Bluetooth NIC 00:23:12:42:92:C0


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public

Entered by Date Memo
Michael Ellis Dec 17, 2012 08:51 AM
Task reassigned to Dave McEvilly.
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Michael Ellis Dec 17, 2012 08:51 AM
Status changed from (1) Pending to (5) Completed
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Michael Ellis Dec 17, 2012 08:51 AM
Machine delivered, J Drive built, user contacted.
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Michael Ellis Dec 14, 2012 01:02 PM
Lori is planning to have the machine delivered today.
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Michael Ellis Dec 12, 2012 02:43 PM
Called her, talked about options.  Talked to Dave.
 Will email her with our optimal solution now.
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Andrew Gandara Dec 06, 2012 01:53 PM
Task reassigned to Michael Ellis.
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Andrew Gandara Dec 06, 2012 01:53 PM
Left VM letting her know Michael will get ahold of her sometime 
next week.
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Andrew Gandara Dec 06, 2012 01:51 PM
Michael wants to meet with her about a local profile.
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Andrew Gandara Dec 04, 2012 03:01 PM
Priority changed from (1) Highest Priority to (2) High Priority.
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Andrew Gandara Dec 04, 2012 02:51 PM
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 04, 2012 02:51 PM
Called and it sounds like they would need a local account set up 
because they are having people from many different 
departments come and work on similar documents.
Computer is up to date and ready to be delivered.
She said they wouldn't have a station set up for the computer till 
mid next week though.

Going to talk with Bill or Michael about setting up the local 
account.
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Lori Burgeson Nov 26, 2012 02:43 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Lori Burgeson Nov 13, 2012 07:54 AM
20080620[Edit Inv] is ready to be prepped for the Writing Center
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Joshua Johnson Nov 07, 2012 10:22 AM
****This is an email****

Nothing purchase related with this request.

So it sounds like they need a temporary  loan of a
"used" Mac station(we can look at stuff that has
bee recently GFA'd for a possible spare).

 Their "special login" needs may still need to be
discussed for what they need it to accomplish and
what exactly they are hoping to access. 

We will need to have Telecom determine if the jack
they are wanting to use is active. 
Currently there is no service request based of
this request, but it sound like one will be needed
to be made to cover all  of this.

Tricia Flaherty


-------- Original Message --------
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Joshua Johnson Nov 07, 2012 10:22 AM
Subject: 	Re: Fwd: Fwd: Requesting a desktop Mac
Date: 	Wed, 07 Nov 2012 09:05:52 -0800
From: 	Katherine M. Schmidt 
To: 	Wanda S. Clifton ,
flahert@wou.edu


Is this a temporary station that won't be needed
after week 5? 
Yes, we will no longer need the Mac after the 5th
week of winter term.

What are the software and usage needs? 
We need a shared folder, with access given to
Wanda, Katherine Schmidt, Cornelia Paraskevas, and
special login--but it should also have public
access to store electronic evidence for links in
accreditation report. We will be using Word and
public evidence folders (unless you have a more
efficient suggestion). 

As far as charges go if this a a temp loan of
older equipment then the only charges will be for
if a network jack is not available where this
station will be in use( so a telecom related charge).
We do have a network jack in the location.

If special log in is due to an off campus user(not
WOU affiliated) or why that is needed.
It is only needed because we will have multiple
users (20+) who need to be able to access the docs
in the WC without help, if necessary. We would
like to leave the computer up and running during
business hours for lead writers to come and go as
it fits their schedules/our needs.

This is not a purchase request. Only a request for
a loaner computer for 5 weeks. We did something
similar this term in the WC to accommodate
research needs.
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Joshua Johnson Nov 07, 2012 10:22 AM

Thank you! Katherine
>
> Tricia Flaherty
>
>
> On 11/7/12 8:29 AM, UCS ServiceRequest wrote:
>> Is this a tech thing or purchase request?  I
see a couple other people are added in the email
list so I wanted to make sure before we moved 

>>
>>
>> Greetings,
>>
>> We will need to borrow a desktop Mac from UCS
for Winter Term, Weeks 1-5, and it will be house
at a special station in the Writing Center. We
will also need a special log in for it.   Charge
to Index PRO918
>>
>> Thanks, Wanda
>> -- 

>> â¿¿Accountability requires that we take
responsibility for the story we commit ourselves
to telling.⿝ 
>> Â Lee Shulman, former president of the Carnegie
Foundation for the Advancement of Teaching, 
>
> â¿¿Accountability requires that we take
responsibility for the story we commit ourselves
to telling.⿝ 
> Â Lee Shulman, former president of the Carnegie
Foundation for the Advancement of Teaching, 
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