Service Request Ticket - # 48875

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2012 01:51 PM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070526[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 9S8L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P00 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:48:A0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 12, 2012 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 12, 2012 12:59 PM 
This computer and the one sitting next to it were
both full. Both XP machines. I was able to get
logged in under an administrator account and
manually deleted all the user profiles on the
systems. It is working again.
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Blake von Brockdorff Nov 12, 2012 10:45 AM 
Task reassigned to Blake von Brockdorff.
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Joshua Johnson Nov 12, 2012 09:41 AM 
Called and said that this needs to be taking care
of since this is a computer that is used for
registration. They are used a lot this week
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Lori Burgeson Nov 07, 2012 01:57 PM 
Profiles will need to be deleted
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Katie Halvorson Nov 07, 2012 01:51 PM 
WH 101 computer is saying it can't load profile
because your profile did not match.  Multiple
students have tried logging on and it keeps giving
the same error message.
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