Service Request Ticket - # 48880

Service Request Information

CONTACT Name Mafit, Cindi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2012 04:03 PM
Department The Research Institute Phone 88792
Location Email mafitc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20120312[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3250/D Monochrome Laser Printer
Serial No. MXV104559 Location PDR

Model P3250/D Hostname
Notes duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity, Was replaced by W#20150334 Ink/Toner Refill

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Lori Burgeson Nov 26, 2012 01:57 PM
Task reassigned to Andrew Gandara.
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Lori Burgeson Nov 26, 2012 01:57 PM
Task reassigned to Andrew Gandara.
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Lori Burgeson Nov 26, 2012 01:57 PM
Inserted new toner and no marks were printing. 
The other toner cartridge was defective.
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Joshua Johnson Nov 26, 2012 09:49 AM
I changed the toner but now it is printing marks
on the paper.  It looks like gear marks.  I am
worried something is very wrong.  Can someone
please come look at my printer this week?  WOU
#20120312[Edit Inv]. Thanks.
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Joshua Johnson Nov 13, 2012 04:37 PM
****This is an email****
So I replaced the toner and now the red light is
off.  However, it is making marks across the paper
when it prints.  It looks like a sprocket or wheel
making little black marks as it turns in the
machine.  I will need someone to come look at it
and decide how to fix or clean it.  Thanks.
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Nicole Crane Nov 12, 2012 01:03 PM
****This is an email****
I think the printer needs toner and that is why 
it is blinking red.   I am ordering a toner 
cartridge and will let you know if the problem is 
solved.
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Katie Halvorson Nov 07, 2012 04:03 PM
****This is an email****
Yes, I restarted the printer, several times.  The
printer itself has no screen and if I go into
devices there is no error listed for that printer.
 It is a laser printer and it has paper and I do
not know how to tell if it needs toner.  It does
not tell me that - unless that is what the light
means.  However, the printing is not light and
print quality is good.  Print jobs are sent and
they do print out, but the red flashing light
never stops.
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Katie Halvorson Nov 07, 2012 04:03 PM
****This is an email****
My printer is flashing a red light, but it does
print.  I do not know what the red flashing light
means.  I have tried refreshing, running a test
print, turned it off and on, nothing works. 
Perhaps someone can come take a look?

I am in Todd Hall room 241.  Printer #20120312[Edit Inv]. 
Thanks.
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