Service Request Ticket - # 48884

Service Request Information

CONTACT Name Sly-Haley, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2012 10:49 AM
Department Center for Academic Innovation Phone 88918
Location Email haleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200CATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:BC:C8:9B:29:D4


Wireless NIC F0:B4:79:15:06:CB


Bluetooth NIC F0:B4:79:07:C7:C2

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 06, 2012 01:27 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 06, 2012 01:27 PM 
Connected him to the Terry House printer.
It works for him to print wirelessly.
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Andrew Gandara Dec 04, 2012 03:05 PM 
Left VM
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Andrew Gandara Dec 03, 2012 03:19 PM 
Task reassigned to Andrew Gandara.
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Joshua Johnson Nov 30, 2012 09:41 AM 
Called and would like to have someone come over
and connect to the printer. He does not care what
pritner. just access to a printer
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Blake von Brockdorff Nov 21, 2012 03:56 PM 
Wasn't on campus to be able to troubleshoot. Left
vm requesting availability
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Nicole Crane Nov 08, 2012 10:49 AM 
****This is an email****
Howdy,

We have a  department MacBook (#20100331) and I 
am trying to connect it to the office printers. I 
can find the pritners but can't seem to get the 
appropriate drivers.

The MacBook connects to the network over wifi and 
is never connected via ethernet.
 
Is there a chance of getting some help with this?

Thanks,

Brian
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