Service Request Ticket - # 48897

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2012 08:17 AM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53V1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from VISA2013003638

Wired NIC B8:AC:6F:83:FC:0B

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 18, 2012 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 18, 2012 11:03 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Dec 18, 2012 11:03 AM 
The issue was the computer locking with someone
else being logged into it and not being able to
log in. The computer is used in a locked
environment, but 3-5 people rotate through using
the PC for DVD Printing needs and logging off is
often not remembered. Put the computer into the
smartclassrooom OU to allow access to the Switch
User button to allow other users to log on and use
the machine.
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Joshua Johnson Nov 12, 2012 08:17 AM 
****This is an email****

UCS Service:

I have a PC in the DPS editing area #20091332[Edit Inv] that
continues to require a password and login, even
tho I have turned that function off in system
settings....I suspect ADMIN has something to do
with this.
I would like to have that turned off as well.
Thanks,
Deborah


-- 
DEBORAH REZELL
DIGITAL MEDIA PRODUCER
WESTERN OREGON UNIVERSITY
OFFICE: 503-838-8975
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