Service Request Ticket

Service Request Information

CONTACT	Name	Wojcikiewicz, Steven	Date	Nov 12, 2012 10:54 AM
	Department	College of Education	Phone	88696
	Location		Email	wojcikis@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100750 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	12XG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3E:2E:B4
	Wireless NIC	18:3D:A2:16:2C:C0
	Bluetooth NIC	1C:65:9D:F6:41:F6

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 20, 2012 10:24 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Nov 20, 2012 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Nov 20, 2012 10:21 AM	Left Vm asking him if he picked up the lap top and if it was working, it not then its ready.	Add Attachment
Laven Voth	Nov 13, 2012 03:43 PM	Tested the laptop by running for several hours and using some programs. Laptop appears to be working as normal, with no issues.	Add Attachment
Katie Halvorson	Nov 13, 2012 01:55 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Nov 13, 2012 01:55 PM	He needs his work computer with all his saved drives asap.	Add Attachment
Nicole Crane	Nov 12, 2012 10:54 AM	He was typing on the laptop in his office for about an hour and it started to make a grinding noise. He quickly powered it off and brought it here. It is up front at srd. please contact 360-303-6354. He would like an update after we take a look at it about what could be the issue.	Add Attachment