Service Request Ticket

Service Request Information

CONTACT	Name	Maruame, Doris	Date	Nov 12, 2012 11:23 AM
	Department	The Research Institute	Phone	88768
	Location		Email	maruamd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101298 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B31JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, BoardMaker Plus! for WIN from VISA2010002581
	Wired NIC	78:2B:CB:A1:35:2D

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 16, 2012 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 16, 2012 10:34 AM	Added Printer	Add Attachment
Megan Thibeault	Nov 16, 2012 09:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Nov 16, 2012 09:36 AM	Needs her printer added *****503-999-5615************	Add Attachment
Laven Voth	Nov 15, 2012 09:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 15, 2012 09:19 AM	Delivered	Add Attachment
Joshua Johnson	Nov 14, 2012 09:47 AM	She will be in her office at 11 and 2-4	Add Attachment
Laven Voth	Nov 13, 2012 04:47 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Nov 13, 2012 03:56 PM	Left VM for time to deliver.	Add Attachment
Lori Burgeson	Nov 13, 2012 01:29 PM	Laven and I brought the computer back for re-imaging.	Add Attachment
Nicole Crane	Nov 12, 2012 11:23 AM	She has a virus on her computer. She has a lot of junk on her toolbar and it had been acting very slow. Now she has some pop-ups on her computer. She saved some files from her wou computer onto a USB and when she put the USB into the computer the files have been replaced by x-rated virus files. 503-999-5615 Cell number to get ahold of her.	Add Attachment