Service Request Ticket - # 48909

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2012 04:08 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060461[Edit Inv] (opens in a new window) Bldg/Room SHCC 220
Service Tag Description HP LaserJet 425DTN Printer #Q5403A#ABA
Serial No. CNGXK05867 Location Peer mentors

Model Q5403A Hostname healthcenter.wou.edu
Notes duplexing and two 500 sheet paper trays IP:140.211.64.41 Ink/Toner Refill

Wired NIC 00:14:38:DB:72:37

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 14, 2012 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 14, 2012 11:13 AM 
They were using old recycled toner cartridges over
and over again. Replaced with a new one, fixed
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Blake von Brockdorff Nov 14, 2012 09:01 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Nov 12, 2012 04:08 PM 
Printer is printing with grey smudges on the print
jobs.  The printer is at the front desk.  Every
print job is printing poorly.
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