Service Request Ticket - # 48928

Service Request Information

CONTACT Name Adams, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2012 01:48 PM
Department Advancement & Foundation Phone 88281
Location Email adamske@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110161[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 34VJZQ1 Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34VJZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:98:46

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 03, 2012 10:42 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 03, 2012 10:42 AM 
A downloaded coupon program was causing malware
grief. Uninstalled and ran malwarebytes, all is
functioning fine again
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Blake von Brockdorff Dec 03, 2012 10:18 AM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane Nov 14, 2012 01:48 PM 
She thinks that she has a Malware on her 
computer. She is getting pop up adds. 

Started this week.
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