Service Request Ticket - # 48937

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2012 11:57 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080324[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 2.0GHz Intel Core Duo #Z0F1
Serial No. G88343U5YL4 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 2GHz


OS Unknown Software MS Office 2008 for AMC from P0067422, iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand) and Apple Hardware Test,

Wired NIC 00:16:CB:B0:89:22


Wireless NIC 00:1F:F3:D9:65:D1


Bluetooth NIC 00:1F:F3:B6:A6:C9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Nov 29, 2012 04:21 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Nov 29, 2012 04:21 PM 
Mapped printers
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Andrew Gandara Nov 15, 2012 01:43 PM 
Task reassigned to Andrew Gandara.
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Katie Halvorson Nov 15, 2012 11:57 AM 
Mac next to HL ref printers cannot add a printer.
 It is asking for admin rights and Lori does not
have them.  It needs to be connected to HL-ref
printer and HL-west.

Samrid called and reported the issue.
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