Service Request Ticket - # 48940

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2012 04:17 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070407[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN # Q5409A#ABA
Serial No. CNRXL94931 Location PDR

Model Q5409A Hostname fb-studyhall.wou.edu
Notes duplexing, 2X 500 sheet paper trays and 1X 100 sheet multipurpose tray maint replacement of fuser from P0080542 June 2011, Maint kit Premium LJ4250 from P0088043 DEC2012 on SR48940,HP LJ 4350 Maintenance Kit from P0092482 NOV2013 SR? IP: 140.211.116.155 Ink/Toner Refill

Wired NIC 00:1A:4B:28:A6:D1

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 12, 2012 06:14 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 12, 2012 06:14 AM 
Printer is a PCounter printer added to Krusty. 
Richard added this printer in the list of VDI
printers.  Test prints from Krusty and random
stations in UPCC produced successful prints.
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Lori Burgeson Dec 10, 2012 01:38 PM 
Name:  Lab-UPCC-C.wou.edu
IP:  140.211.116.155
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Lori Burgeson Dec 10, 2012 07:19 AM 
****This is an email****
Hi Paul,

We will be putting a printer in UPCC, but dont see
that listing in the Subnets spreadsheet.  If it is
the same as Terry House:

Network:  140.211.116.0
Subnet:  255.255.254.0
Gateway:  140.211.116.1

The MAC Addr. of the printer is: 
00:1A:4B:28:A6:D1  (This is the old Timber)

Printer name:  Lab-UPCC-C

Let me know if you need any other information.

Thanks,
Lori
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Andrew Gandara Dec 07, 2012 04:52 PM 
Fixed :)
Replaced the spooler with the maintenance kit, fixed the power 
button, and fixed the front panel. Prints configuration page just 
fine. Ready to be put out for UPCC.

Now I'm going to the beach. See ya!
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Joanie Kinnaman Dec 05, 2012 04:02 PM 
ordered printer part P0088043 12/5/12 Parts Now
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Lori Burgeson Nov 30, 2012 01:56 PM 
Status changed from (5) Completed to (1) Pending
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Lori Burgeson Nov 30, 2012 12:42 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 30, 2012 12:42 PM 
Refer to task 49036.  They are the same.
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Tricia Flaherty Nov 15, 2012 04:17 PM 
We are putting in a lab  of 41 VDI clients over
Winter Break into UPCC unit C and will need to
repurpose the HP printer that use to be "TIMBER"
W#20070407[Edit Inv] which is on the counter in ITC008  It
was making screechy noises and creasing
papers(roller issue?) before Adam swapped it out
for Xerox color printer.  If we need to order a
Maintenance kit for it we can charge it to Maint
acct UCS904.  I will update you when the room/LAB
is ready to be moved in to.
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