Service Request Ticket - # 48943

Service Request Information

CONTACT Name Smith, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2012 09:25 AM
Department Center for Academic Innovation Phone 88691
Location Email smithsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Nov 30, 2012 01:57 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 30, 2012 01:57 PM 
Refer to task 49036.  They are the same.
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Andrew Gandara Nov 29, 2012 03:13 PM 
Called and left a VM for when she's available.
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Lori Burgeson Nov 27, 2012 08:52 AM 
140.211.116.60
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Lori Burgeson Nov 27, 2012 08:50 AM 
****This is an email****
Sorry for the delay! Things have been crazy. These
two names appear to be the same printer, but this
is the one I'd like to connect to. THANKS!

BART-EP-DEPIkonCopier
KRUSTY-EP-DEPIkonCopier

E
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Lori Burgeson Nov 26, 2012 06:48 AM 
Emailed Elayne and she will let me know the names
of all the printers she wants to connect to so I
can get her those IP addresses.  Waiting to hear
back from her.
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Lori Burgeson Nov 20, 2012 10:13 AM 
Task reassigned to Lori Burgeson.
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Joshua Johnson Nov 16, 2012 09:38 AM 
Sandy has responded and let me know that the
compute ris located in UPCC A room 101. The
computer is Elayne Kultz and someone from terry
house would be able to get the techs access to the
computer.
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Joshua Johnson Nov 16, 2012 09:25 AM 
****This is an email****


I don¿t think these instructions will work on a
Mac(?)¿

 

From: ucshelpdesk [mailto:ucshelpdesk@mail.wou.edu]
Sent: Friday, November 16, 2012 8:58 AM
To: Sandy Smith
Subject: Re: WOU #20101414[Edit Inv]

 

On 11/16/2012 8:37 AM, Sandy Smith wrote:

    This computer was installed in June of this
year. I have just learned that the user (Elayne
Kuletz) is unable to print to any networked
printers. What do we need to do to resolve this?

     

    Thanks,

     

    Sandy Smith, CPA
    Business Manager

    Division of Extended Programs

    Western Oregon University
    P: 503-838-8691
    F: 503-838-8473
    E: smithsl@wou.edu

    wou.edu/dep

     

Sandy,

You can go to Start Run  then enter \\krusty. FInd
the name of the printer that you would like to
add. Right click and connect on the correct
printer name. Once you have done this the printer
should be listed in her printer list. If ir is not
call or email and let us know and we will have a
tech come and add it for you.

UCS Helpdesk
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