Service Request Ticket - # 48947

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2012 08:01 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100134[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 278WMM1 Description Dell Optiplex 960
Serial No. 278WMM1 Location Going to PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:35

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 21, 2012 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 21, 2012 03:53 PM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Nov 21, 2012 03:53 PM 
A total of 10 computers were down with this issue.
Reimaged all of them
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Lori Burgeson Nov 19, 2012 01:18 PM 
20110106[Edit Inv]
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Joshua Johnson Nov 19, 2012 08:47 AM 
There is also Ref 24 (20100166) that is having the
same issue.
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Joshua Johnson Nov 19, 2012 08:01 AM 
Computer are not loading  user profiles. The
computers are desktops.

20100134[Edit Inv] (ref 23)
20100121[Edit Inv] (ref 16)

Lori Hilterbrand
hilterb@wou.edu
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