Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Nov 19, 2012 11:43 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100662 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C02FDZGVDH2G	Location	was loaned Thewd
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	MS Office for MAC 2011 from P0079025, TRANSFER to W#TBA JAN2015 Camtasia for Mac v2.1 from VISA2011002956
	Wired NIC	C8:2A:14:17:4D:FA
	Wireless NIC	E0:F8:47:32:B1:6A
	Bluetooth NIC	E0:F8:47:32:B1:6B

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 30, 2012 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 30, 2012 04:01 PM	She came and got the new charger. Shipping the old one back to apple.	Add Attachment
Katie Halvorson	Nov 30, 2012 01:32 PM	She came to pick up her computer because she needs to work on it this weekend. She borrowed a temp charger from ed dept. Contact her when the charger is in.	Add Attachment
Laven Voth	Nov 28, 2012 04:10 PM	Mac Charger is on the way	Add Attachment
Nicole Crane	Nov 26, 2012 01:19 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Nov 26, 2012 01:19 PM	She came in today to check on the status of the request	Add Attachment
Katie Halvorson	Nov 21, 2012 11:27 AM	came in today to send a document to herself for a meeting off the Mac. She left it in the same area it was and just used for a few mins.	Add Attachment
Lori Burgeson	Nov 20, 2012 10:36 AM	Task reassigned to Laven Voth.	Add Attachment
Nicole Crane	Nov 19, 2012 11:43 AM	She said that she needs a new charger for her macbook pro. We need to look to make sure that it is just the charger that is not working.	Add Attachment