Service Request Ticket - # 48954

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2012 01:06 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TWJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5C:53

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lori Burgeson Nov 20, 2012 08:47 AM 
Task reassigned to Self Resolved.
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Lori Burgeson Nov 20, 2012 08:47 AM 
Status changed from (1) Pending to (5) Completed
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Nicole Crane Nov 19, 2012 02:24 PM 
****This is an email****
SOLVED! Scott's a genius.
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Nicole Crane Nov 19, 2012 01:06 PM 
****This is an email****
am not able to access my work computer from home 
using Remote Desktop. Do I need additional 
permission for this?
 
 

My computer is 20101448[Edit Inv] and it¿s IP address is 
140.211.117.50. By the way, I have had no 
problems accessing TS3 and TS9.

 

Thank you.
 
 

Jan
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