Service Request Ticket - # 48965

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2012 09:34 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110551[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 5200TN Printer #Q7545A#ABA
Serial No. CNGXB27730 Location PDR

Model Q7545A Hostname itc103.wou.edu
Notes Printer MAINT: HP 120 Volt PM Maintenance Kit #Q7543-67909 VISA2015005035 SR#59101 JAN2016 IP:140.211.114.42 Ink/Toner Refill

Wired NIC 2C:27:D7:12:C0:94

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Dec 21, 2012 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 20, 2012 09:35 AM 
Task reassigned to Richard Kavanagh.
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Lori Burgeson Dec 20, 2012 09:35 AM 
20110546[Edit Inv] and 20110547[Edit Inv] are attached to a mac mini acting as a 
print server.  Any time a test print is sent to one of the two 
printers, the print queue shows that the printer is not connected.  
Once the job is cleared, it looks as though the printer is ready for 
use.  It looks as though communication from the Mac to the Mac 
mini is being lost.
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Joshua Johnson Dec 20, 2012 09:22 AM 
Did a test print on the 20110551[Edit Inv] and the print
came out clean. Jeniffer may have been talking
about printers 20110546[Edit Inv] and 20110546[Edit Inv]. The printers
are located in the front of the room next to the
window.
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Katie Halvorson Nov 21, 2012 12:41 PM 
Someone dropped by to give an example sheet of
what is going on with the printer.  Because there
is no one assigned to the job yet, I will leave it
up front in 2nd drawer.  The service number is
attached to it.
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Joshua Johnson Nov 21, 2012 09:34 AM 
****This is an email****
On 11/21/2012 9:32 AM, Jennifer Bracy wrote:
> >>Can you get the 8 digit number that is on the
bar code so we can find all of the details on the
printer. Also, can we get a copy of the printing
error?
>
> Sorry, I'm not on campus today, but since this
is pretty urgent, I will ask my colleague Diane
Tarter to follow up with this information if
possible. Perhaps she can leave a print sample by
the printer itself.
>
> Jen
>
>
> On Wed, Nov 21, 2012 at 9:29 AM, ucshelpdesk
 wrote:
>
>     On 11/21/2012 9:12 AM, Jennifer Bracy wrote:
>
>         The HP laser printer in ITC210 is
printing very poorly... it doesn't seem like toner
is low, but images with large areas of color or
gray value have a terrible pattern in them, sort
of a moiré I guess. Happens with vector and raster
graphics alike. It's a big problem for proofing
design work.
>
>         Thanks!
>         Jen
>
>
>         ¿ ¿ ¿ ¿ ¿ ¿ ¿...
>         Assistant Professor, Art & Visual
Communications  ¿  Art Department  ¿  Western
Oregon University  ¿  503.838.8534
>
>     Jen,
>     Can you get the 8 digit number that is on
the bar code so we can find all of the details on
the printer. Also, can we get a copy of the
printing error?
>
>     UCS Helpdesk 
>
>
>
>
> -- 
> ¿ ¿ ¿ ¿ ¿ ¿ ¿
> Assistant Professor, Art & Visual Communications
 ¿  Art Department  ¿  Western Oregon University 
¿  503.838.8534
>
Jen
That sounds perfect. Thank you.
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