Service Request Ticket

Service Request Information

CONTACT	Name	Hoeckle, Marilyn	Date	Nov 26, 2012 10:50 AM
	Department	Business Services	Phone	88202
	Location		Email	hoecklem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110170 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34VGZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:9B:90

TECHS	Submitted by	Dale Goodell	Contact	goodeld@wou.edu	88122
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Nov 28, 2012 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Nov 28, 2012 10:01 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Nov 28, 2012 10:01 AM	The CD drive and the metal carriage it is installed on were in the case crooked. I pulled the pieces out and put them back in correctly, not forcing anything, and it works perfect now.	Add Attachment
Dale Goodell	Nov 26, 2012 10:50 AM	Marilyn recently received a new computer. She couldn't remove a CD, so I used a straightened paperclip. The button on the drive isn't working.	Add Attachment