Service Request Ticket

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Nov 26, 2012 12:24 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081046 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	5Ck75j1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	00:24:E8:0F:69:47

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Dec 06, 2012 12:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 06, 2012 12:59 PM	Imaged and dropped off. Made Randy and Shelby both admins	Add Attachment
Andrew Gandara	Dec 04, 2012 03:25 PM	Picked up computer	Add Attachment
Andrew Gandara	Dec 04, 2012 03:25 PM	Task reassigned to Andrew Gandara.	Add Attachment
Nicole Crane	Nov 26, 2012 12:24 PM	**This is an email** We have a PC (20081046) that needs to be wiped and reimaged. It will be used in Todd 202 by student worker Shelby Morgan I need to be included as an admin for this machine Previously assigned to Jay Gense The PC can be picked up in Todd 244. It will be inside, near the door, identified with a PostIt note. Let me know if you have any questions	Add Attachment