Service Request Ticket - # 48986

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 26, 2012 03:18 PM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120359[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. 7QDPVV1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086971

Wired NIC 18:03:73:37:E8:19

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 04, 2012 12:35 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 04, 2012 12:35 PM 
Printer was trying to print on bart.
Deleted drivers and bart printers and reconnected printer on 
krusty.

Also fixed her flash not working on IE. It was up to date, just 
needed to reenable it.
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Megan Thibeault Dec 04, 2012 10:37 AM 
Task reassigned to Andrew Gandara.
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Megan Thibeault Dec 04, 2012 10:37 AM 
Andrew can you please go to CM's office once you
get in
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Blake von Brockdorff Nov 28, 2012 01:03 PM 
Task reassigned to UCS Tech.
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Blake von Brockdorff Nov 28, 2012 01:03 PM 
left vm
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Blake von Brockdorff Nov 28, 2012 08:35 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Nov 26, 2012 03:18 PM 
When she tries to print to ED-RRCD she gets an
error saying it can't print because she doesn't
have the correct version. She has tried restarting
and can print to other printers, just not this
one.  After she did the restart, the computer
isn't responding to print anything.

She has tried to print a Word document.
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