Service Request Ticket - # 48992

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2012 09:28 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091304[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53JZJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F6:29

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Nov 27, 2012 09:49 AM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly Nov 27, 2012 09:49 AM 
I manually mapped her network drives.

Working on a longer term fix for Active Directory
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Nicole Crane Nov 27, 2012 09:28 AM 
She does not have any network drives on her 
computer. She restarted the computer, she is 
running windows xp. 

All drives except for the H drive are missing.
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