Service Request Ticket - # 48993

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2012 09:48 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100786[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN
Serial No. HAV504552 Location PDR

Model P8860/DN Hostname apsc2.wou.edu
Notes 140.211.64.14 Metered Pin:9483 PAGEPACK Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D6:4A:ED

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Katie Halvorson Nov 30, 2012 08:00 AM 
****This is an email****
Hi,

I would like to reopen ticket # 48993 as it is
giving the same problem as before. Lori
Hilterbrand would be the contact person.

Thank you.

-Samrid Aryal
Student Employee
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Lori Burgeson Nov 27, 2012 01:45 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 27, 2012 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 27, 2012 01:45 PM 
Took out little scraps of paper and ran a cleaning
on the printer.  Watched dozens of pages print. 
Will need to call John if it continues.
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Nicole Crane Nov 27, 2012 09:48 AM 
Ref west xerox printer is jamming every other 
page and is making a bad noise. 

Has been for about a week, restarting did not 
help.
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