Service Request Ticket - # 48999

Service Request Ticket - # 48999

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Service Request Information

CONTACT	Name	Smith, Sandy	Date	Nov 27, 2012 12:05 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	smithsl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091292 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5370KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5370KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 - DBANNED COMPUTER DROPPED OFF WTIH CS DEPT
	Wired NIC	B8:AC:6F:83:F6:C6

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Dec 06, 2012 01:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 06, 2012 01:27 PM	Installed all his software. Delivered and swapped out loaner computer.	Add Attachment
Joshua Johnson	Dec 06, 2012 08:30 AM	Brian will be in his office until 2p on 12/6 to change out the computers.	Add Attachment
Andrew Gandara	Dec 03, 2012 03:21 PM	Finished loaner and dropped off. Talked with Sandy and she said Elayne can print now. Tested hard drive on Brian's machine and it is bad. Swapping it out and going to rebuild his computer.	Add Attachment
Andrew Gandara	Nov 29, 2012 03:13 PM	Left VM for Elayne for her hours.	Add Attachment
Andrew Gandara	Nov 29, 2012 02:38 PM	He's using his macbook for the time being: 20100331 But Sandy said he does want a loaner machine. Going to give him 20080485 as a loaner.	Add Attachment
Andrew Gandara	Nov 29, 2012 02:30 PM	Called and left VM	Add Attachment
Katie Halvorson	Nov 29, 2012 01:49 PM	**This is an email** We have 2 people with Macs in our office who can¿t print, so it would be really good to get that resolved. I was communicating with UCS about the other one (Elayne Kuletz¿s machine in UPCC A101) November 16th. Elayne is waiting for a reply from Lori Burgeson.	Add Attachment
Katie Halvorson	Nov 29, 2012 11:50 AM	**This is an email** Brian¿s kinda at a standstill without his computer. He has a Mac laptop, but it can¿t connect to the I:/ drive nor can it print to any campus printers. Haven¿t heard anything from Andrew¿	Add Attachment
Joshua Johnson	Nov 29, 2012 08:38 AM	Sandy would like to know what teh status is of the computer.	Add Attachment
Andrew Gandara	Nov 27, 2012 01:43 PM	Task reassigned to Andrew Gandara.	Add Attachment
Katie Halvorson	Nov 27, 2012 12:20 PM	**This is an email** Thanks. We¿re all pretty helpless without our computers, so we anxiously await your service! J	Add Attachment
Katie Halvorson	Nov 27, 2012 12:06 PM	She also noted she has tried restarting several times.	Add Attachment
Katie Halvorson	Nov 27, 2012 12:05 PM	**This is an email** Freezes on ¿Starting Windows¿ screen on start-up. It is located in Terry House, 1st office (Brian Sly-Haley¿s office). Sandy Smith, CPA Business Manager Division of Extended Programs Western Oregon University P: 503-838-8691 F: 503-838-8473 E: smithsl@wou.edu wou.edu/dep	Add Attachment