Service Request Ticket - # 49004

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2012 03:00 PM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080368[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 800Mhz Dual Core
Serial No. J6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 21007 from P0067558

Wired NIC 00:21:70:A4:AB:B7


Wireless NIC 00:21:5C:57:D3:99

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Nov 28, 2012 12:00 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Nov 28, 2012 12:00 PM 
Java 7.09 was installed this morning. Removed it
and installed 6.37, all works.
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Blake von Brockdorff Nov 28, 2012 08:33 AM 
Task reassigned to Blake von Brockdorff.
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Joshua Johnson Nov 27, 2012 03:00 PM 
****This is an email****
Hello,
I am having a problem accessing BANNER, getting a
message that Oracle JInitiator Version too low. 
My computer number is 20080368[Edit Inv].
Thank you,
Shondra 

Shondra Russell
Director, Upward Bound
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