Service Request Ticket - # 49013

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2012 09:56 AM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120404[Edit Inv] (opens in a new window) Bldg/Room WEST 101
Service Tag Description Xerox Phaser 4620/DT Laser Printer
Serial No. XLV380712F Location westhouse.wou.edu

Model 4620/DT Hostname westhouse.wou.edu
Notes 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty PRINTER MAINT: Xerox Phaser 4620 Transfer Roller #JC93-00271B, Fuser maintenance Kit for Phaser 4600/4620 #115R00069 from VISA2014004528 SR56330 MAY2015 IP:140.211.64.54 Ink/Toner Refill

Wired NIC 00:00:AA:D8:67:D5

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 07, 2012 03:06 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Andrew Gandara Dec 07, 2012 03:06 PM 
Went over with John from Cascades. We updated the firmware and it 
prints just fine now.
 Add Attachment
Andrew Gandara Dec 06, 2012 03:58 PM 
Task reassigned to Andrew Gandara.
 Add Attachment
Lori Burgeson Dec 06, 2012 02:22 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Dec 06, 2012 02:15 PM 
John from Cascade Computer Maintenance is coming
to look at this printer tomorrow.
 Add Attachment
Nicole Crane Dec 04, 2012 10:37 AM 
She called today to check on the request. She 
wants to replaced by Xerox because she said it is 
brand new and has been having problems from the 
beginning.
Add Attachment
Laven Voth Nov 29, 2012 04:53 PM 
Went to look at it.  It boots up and then displays:

system fault 0

file xmlphaser .c


line 983

task pjlt


before rebooting infinitely.  Need to research the
problem more, and possibly call Xerox for repair.
 Add Attachment
Katie Halvorson Nov 29, 2012 03:25 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Joshua Johnson Nov 28, 2012 09:56 AM 
The business and econ network printer is will warm
up and initialize then print a configuration page,
then not go past that part. The printer is shut
off. Danna Hewett would like to have this fixed
today if at all possible. 

printer 20120404[Edit Inv]

Dianna Hewett
88722
hewettd@wou.edu
WH113
Add Attachment