Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Nov 28, 2012 01:54 PM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081166 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3C5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, Adobe Acrobat Pro 10 WIN from P0082550, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1B:64:F4

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 28, 2012 05:05 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Nov 28, 2012 05:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 28, 2012 05:05 PM	Super-anti found like 10 trojans. After the scan, the computer functioned normally consistently.	Add Attachment
Nicole Crane	Nov 28, 2012 04:14 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Nicole Crane	Nov 28, 2012 04:14 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Nov 28, 2012 04:14 PM	She called to say that now when she tries to open anything (word/IE/Firfox)the popup comes and then won't allow anything to open.	Add Attachment
Nicole Crane	Nov 28, 2012 01:56 PM	88483 Terry, is another contact incase she is not available	Add Attachment
Nicole Crane	Nov 28, 2012 01:55 PM	She clicked on it and it ran a report telling her she a lot of viruses.	Add Attachment
Nicole Crane	Nov 28, 2012 01:54 PM	She possibly has a virus. She is getting a pop up from "system progressive protection" saying that she is at risk and she needs to purchase something to protect it. Just started today.	Add Attachment