Service Request Ticket - # 49019

Service Request Ticket - # 49019

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Service Request Information

CONTACT	Name	Klumph, Randy	Date	Nov 28, 2012 01:57 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120362 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
	Serial No.	BKKRVV1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0087063, DeepTrawl v3 Pro 2,000 from VISA2012003172 UPGRADED to v.3 Enterprise Unlimited on VISA2013003571 July2013, transfered from W#20060765 Camtasia Studio 7.1(upg) from VISA2011002931 and Adobe Acrobat Pro 10 WIN license from P0083034 DEC2012 SR#49019, Adobe Design&Web Prem CS6 WIN from P0088088, Adobe Premiere Pro CS6 WIN from P0088229 JAN2013; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016
	Wired NIC	90:B1:1C:60:AB:82

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Tracking

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 04, 2012 02:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 04, 2012 02:49 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 04, 2012 02:49 PM	Randy stated he would contact Tricia concerning upgrading CS2 and X3	Add Attachment
Blake von Brockdorff	Dec 04, 2012 02:41 PM	Camtasia 7.1 and Acrobat 10 pro installed. Corel Draw X3 and Adobe CS2 would not install on 7x64	Add Attachment
Tricia Flaherty	Dec 04, 2012 01:46 PM	info on moving Camtasia Studio v7(confirmed to work with WIN7) http://techsmith.custhelp.com/app/answers/detail/a_id/65/session/L3RpbWUvMTM1NDY1NjI3My9zaWQvWlpsNUhXY2w%3D	Add Attachment
Tricia Flaherty	Dec 04, 2012 01:24 PM	There is no free upgrade to Acrobat Pro 11...I called him since I had not talked with him and basically he misread an email I sent to a different TRI staff person. He will need to have the following licenses transferred from old station: Camtasia Studio 7.1(upg) from VISA2011002931 Adobe Acrobat Pro 10 WIN license from P0083034 He also wants but I think they will not be compatible with WIN7 as they are OLD Adobe CS Prem v2 from P0059001 ( I told him this most likely will not be compatible with WIN7 64bit) CorelDRAW Graphics Suite X3 from P0062724	Add Attachment
Katie Halvorson	Dec 04, 2012 01:00 PM	**This is an email** Would it be possible to have these installed on my new desktop on Thurs Dec 6. I am in need of them to conduct my work Also, regarding the installation of AdobeAcrobat X Pro, I understand from Tricia that it can be upgraded for free to XI	Add Attachment
Nicole Crane	Nov 28, 2012 01:57 PM	**This is an email** I need to install on my new desktop 20120362 the following software, for which I am currently licensed on my old PC 20060765. Camtasia Studio 7 Corel Draw Suite X3 Adobe CS2 Suite (Photoshop, InDesign, Illustrator, etc) Adobe Acrobat X Pro	Add Attachment