Service Request Ticket - # 49021

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2012 10:04 AM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B009396 Location PDR

Model ColorQube 8870 Hostname rescomplab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:86:9B:C8

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
John Rushing Dec 13, 2012 02:06 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Dec 13, 2012 02:06 PM 
at the Add Ink message do the following;
Hit the up arrow and OK button at the same time
This will bring up the Service tools menu
Select enable Metered Suppiles and hit ok
enter the pin: 3271
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Lori Burgeson Dec 11, 2012 07:15 AM 
Task reassigned to Lori Burgeson.
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Blake von Brockdorff Dec 04, 2012 02:55 PM 
Waiting to hear back from Cascade Maint on the
code we need to enter to make it metered
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Andrew Gandara Dec 04, 2012 02:53 PM 
Task reassigned to Blake von Brockdorff.
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John Rushing Dec 03, 2012 02:23 PM 
Priority changed from (3) Priority to (2) High Priority.
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John Rushing Dec 03, 2012 02:23 PM 
Only printer in lab and it is out of ink.  Usage 
report showing Printer ink type as NA.  I thought 
Adam updated it to Metered NA.  We are unable to 
add additional ink.
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Lori Burgeson Nov 29, 2012 02:18 PM 
Task reassigned to UCS Tech.
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Hannah Arriola Nov 29, 2012 02:13 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 29, 2012 01:44 PM 
Task reassigned to Hannah Arriola.
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Lori Burgeson Nov 29, 2012 01:44 PM 
Hanna:  Can you please provide the WOU number for
this printer and the room it is located?
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Hannah Arriola Nov 29, 2012 10:04 AM 
rsc lab printer is not accepting the metered 
print cartridges
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