Service Request Ticket - # 49024

Service Request Information

CONTACT Name Borst, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2012 12:04 PM
Department Business Services Phone 88284
Location Email borsts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031446[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4200dtn
Serial No. susgns40088 Location PDR

Model Q2428A#ABA Hostname pop-ad-4200dtn.wou.edu
Notes Duplex; additional 500 sheet tray MAINT REPAIR: Maint kit for LJ4200 from P0088910 installed MARCH2013 on SR49725, LJ 4200 Transfer roller from P0092613 installed Nov 2013 on SR52408, LJ 4200 Maint Kit 110V refurb #Q2429A EXCHfrom P0096424 JAN2015 SR55779, HP LJ 4200 MaintKit#Q2429A(EXCHG) P0099752 SR58995 JAN2016 IP:140.211.117.21; PRINT MAINT: HP LaserJet 4200 Maintenance Kit #Q2429A, P0102302, OCT2016, SR61545 Ink/Toner Refill

Wired NIC 00:30:6E:FE:C7:12

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 07, 2012 08:34 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Dec 07, 2012 08:34 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Dec 07, 2012 08:34 AM 
The issue self-resolved
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Katie Halvorson Nov 29, 2012 12:04 PM 
When she tries to print from Banner, the computer
says the print jobs have been completed but when
she goes to the print it still says ready on the
printer.  She has tried turning it on and off and
still nothing being sent.  When she tries it with
a Word document, nothing is being sent either.

BO-pop is the name of the printer
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