Service Request Ticket - # 49038

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 30, 2012 01:05 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110107[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34HHZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B4:15:1B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 03, 2012 10:06 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 03, 2012 10:06 AM 
Unable to replicate the issue, however, the disk
had 2gb left so reimaged. Fixed and working.
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Blake von Brockdorff Dec 03, 2012 08:21 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Nov 30, 2012 01:05 PM 
When they try and turn it on it asks to start up
normally, run clean wizard, or safe mode and all
of the options don't go anywhere.  When they try
to select help wizard it says it can't be
completed.  They never get to the log in window.

Ref 8 computer in library.
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