Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Dec 01, 2012 09:26 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090119 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM2CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:DF

TECHS	Submitted by	Juliette Sprague	Contact	jsprague11@mail.wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 03, 2012 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 03, 2012 12:27 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 03, 2012 12:27 PM	Unable to locate the problem. Reimaged and everything works fine	Add Attachment
Juliette Sprague	Dec 01, 2012 09:26 AM	When an attempt is made to add the printers from the \\krusty menu the following two dialog boxes appear, the first reads "Windows cannot connect to the printer. The specified port is unknown." The second is a script error message that reads, " Script: \\Mash.wou.edu\SysVol\mash.wou.edu\Polocies\(3DAF8574-759F-4FDC-BF76-BDCBDF21CCF4)\Users\Logon\defaultprinters.vbs Line: 7 Char: 1 Error: There is no printer called "\\krusty\lab\apsc101". Code 80020009 Source: WSHNetwork.SetDefaultPrinter" Restarting the computer and three separate users logged in made no difference the same errors occurred all three times. All network cables appear to be plugged in properly, the printer is running without trouble and only one computer appears to be displaying this issue. Moving to a new work station seemed to work just fine.	Add Attachment