Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Dec 03, 2012 04:40 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55QPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:93:9A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 04, 2012 12:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 04, 2012 12:34 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 04, 2012 12:34 PM	Printer error was related to trying to print to the wrong printer. Fixed the issue. by resetting default printer.	Add Attachment
Katie Halvorson	Dec 03, 2012 04:42 PM	She was able to print directly from web page but same error when trying to print a Word doc.	Add Attachment
Katie Halvorson	Dec 03, 2012 04:40 PM	Computer in front office area gives an error when trying to print. They can see the printer name but when you send the print job it says "Word cannot process request." Computer never says print job was sent to the printer.	Add Attachment