Service Request Ticket - # 49055

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2012 08:07 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100128[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 278TMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:FA

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 04, 2012 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 04, 2012 02:08 PM 
Reimaged the machine. All works
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Blake von Brockdorff Dec 04, 2012 10:15 AM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane Dec 04, 2012 08:07 AM 
****This is an email****
Dear techs,
Our computer Ref 20 is giving the user profile 
error.  It also lost someone's final, failed to 
load her H drive and had no printers for the last 
user that managed to log on.  WOU#20100128[Edit Inv]
Thanks,
Lori
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