Service Request Ticket

Service Request Information

CONTACT	Name	Harwick, Robin	Date	Dec 04, 2012 02:04 PM
	Department	The Research Institute	Phone	5413460574
	Location		Email	barbierr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070615 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 20in, 2.4GHz Intel Core 2 Duo #Z0E3
	Serial No.	SW87482YKX88	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	iWorks '08 preinstalled, Microsoft Office Pro 2004 from P0064063, Adobe Captivate v5 MAC from P0078636 transfer Captivate to W#20090460 JAN2012(TRI-Eugene MAC laptop); TRANSFERED to W#20120003-Priscilla H. of Filemaker Pro license on Maint(current v12) from P0080905 DEC2012 SR49173(please remove)
	Wired NIC	00:1E:C2:00:6D:4B
	Wireless NIC	00:1E:52:84:29:44
	Bluetooth NIC	00:1E:52:DA:2A:4A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 11, 2013 03:19 PM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jan 11, 2013 03:19 PM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jan 11, 2013 03:19 PM	Has a departure notice. No response to calls.	Add Attachment
Adam Fyffe	Jan 04, 2013 10:31 AM	Left VM	Add Attachment
Katie Halvorson	Dec 04, 2012 02:04 PM	**This is an email** I did not "install" Word, it was already on the machine. I simply installed the updates. The WOU # is 20070615 Robin Harwick, MS	Add Attachment
Katie Halvorson	Dec 04, 2012 02:04 PM	**This is an email** Hi- Last week I installed the updates from Microsoft. Since then, word is extremely slow and crashes on a regular basis greatly reducing my productivity. I have checked to make sure my Mac software is up to date. Other suggestions would be greatly appreciated. Thank you!	Add Attachment