Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 05, 2012 02:41 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 14, 2012 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 14, 2012 11:51 AM	4-digit Metered Code: 8986	Add Attachment
Lori Burgeson	Dec 10, 2012 07:26 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Dec 10, 2012 07:26 AM	John from Cascade will be coming to look at the printer and recalibrate it.	Add Attachment
Hannah Arriola	Dec 05, 2012 03:51 PM	Task reassigned to UCS Tech.	Add Attachment
Hannah Arriola	Dec 05, 2012 03:51 PM	It is having issues accepting the 8870 cubes of ink. Have to push down the release on the individual cube sections for it to be accepted by the computer. You need little fingers in order to do this or your fingers will get caught.	Add Attachment
Hannah Arriola	Dec 05, 2012 03:49 PM	Actually it need all types of ink!	Add Attachment
Katie Halvorson	Dec 05, 2012 02:41 PM	Student called to request black ink to Ed 111	Add Attachment