Service Request Ticket

Service Request Information

CONTACT	Name	Cox, Michelle	Date	Dec 06, 2012 10:26 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	coxm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120416 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HLWVWV1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	HLWVWV1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 21010 from P0087260
	Wired NIC	90:B1:1C:65:37:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 10, 2012 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 10, 2012 11:49 AM	Reinstalled the video drivers and all worked fine.	Add Attachment
Blake von Brockdorff	Dec 07, 2012 11:53 AM	Set an appointment for Monday 10-12	Add Attachment
Blake von Brockdorff	Dec 07, 2012 08:48 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 06, 2012 03:26 PM	Task reassigned to UCS Tech.	Add Attachment
Blake von Brockdorff	Dec 06, 2012 11:23 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Katie Halvorson	Dec 06, 2012 10:26 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Katie Halvorson	Dec 06, 2012 10:26 AM	She will be in and out all day but door is unlocked to come when you can.	Add Attachment
Katie Halvorson	Dec 06, 2012 10:26 AM	We tried switching the screens in control panel and her mouse barely moves to both sides. We switched back and that seems to be working better but one screen is still having problems.	Add Attachment