Service Request Ticket - # 49092

Service Request Information

CONTACT Name Kozisek, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2012 12:24 PM
Department Financial Aid Phone 88397
Location Email kozises@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040903[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Sun Ray 170 thin client, all-in-one 17in flat
Serial No. MD051630241 Location

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:DA:11

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Dec 10, 2012 10:20 AM 
Task reassigned to Laven Voth.
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Laven Voth Dec 10, 2012 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Dec 10, 2012 10:20 AM 
Reset the clients, they appear to function normally.
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Adam Fyffe Dec 06, 2012 02:35 PM 
Left Computer without wou# blinks when trying to
log in not allowing a log in to be made.

Right computer 20040903[Edit Inv] freezes when users try and
log in.
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Katie Halvorson Dec 06, 2012 12:24 PM 
A student was working on the computer and it
started scrolling up and down really fast by
itself.  They were unable to turn the computer off
so they unplugged everything and it is now in the
fin aid office.
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