Service Request Ticket

Service Request Information

CONTACT	Name	Nickelson, Dianna	Date	Dec 07, 2012 08:42 AM
	Department	President’s Office	Phone	88888
	Location		Email	nickeld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120532 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Canon Color imageCLASS MF8380Cdw Color Laser #5120B001
	Serial No.	HXS20098	Location	PDR
	Model	MF8380Cdw	Hostname
	Notes	USB, Ethernet, and WiFi connectivity, 50-sheet Duplex Automatic Document Feeder,USB Flash Drive Slot, , Extendable 50-sheet Multipurpose Paper Tray, up to 21 color/21 monochrome ppm, simplex and 10 color/10 monochrome, duplex, ¿ two-sided printing, scanning, copying and faxing,	Ink/Toner Refill	Cartridge 118 Black: Yields approx. 3,400 pages based on ISO/IEC Standard Cyan: Yields approx. 2,900 pages based on ISO/IEC Standard Magenta: Yields approx. 2,900 pages based on ISO/IEC Standard Yellow: Yields approx. 2,900 pages based on ISO/IEC Standard Cartridge 118 VP Black: Yields approx. 6,800 pages based on ISO/IEC Standard Cartridge Type Single Cartridge System
	Wired NIC	88:87:17:0E:70:23

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 19, 2012 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 19, 2012 10:41 AM	Printer was installed. Drivers were installed on Mark, Eric, and Dianna's computers. Test prints and scans were completed on all three computers. Test fax was sent from UCS to their printer. All successful. If anything abnormal happens, Dianna will call.	Add Attachment
Lori Burgeson	Dec 19, 2012 06:19 AM	Set printer up on Krusty (AD-Candybar/IP: 140.211.116.23). Played with scanning settings to make sure we could scan to PC/Email and from PC. Will install Canon software on Mark, Eric, and Dianna's computers and send test prints/scans so those computers are in the printer. Setup is at 9am this morning.	Add Attachment
Lori Burgeson	Dec 10, 2012 07:31 AM	Gave Paul the MAC addr of Eric's computer: 78:2B:CB:B3:9F:62 to get a static IP address WOU#: 20110163	Add Attachment
Lori Burgeson	Dec 10, 2012 07:30 AM	48852 was old Service Request. Printer must be set up with fax and scan dropboxes for the President, Dianna, and Eric. Also set up scan to email for each user.	Add Attachment
Lacey Davis	Dec 07, 2012 08:42 AM	A Cannon Color image printer needs a network set up and to be delivered to Dianna Nickelson in the presidents office. It is located on the counter in ITC 008. The W# is 20120532.	Add Attachment