Service Request Ticket

Service Request Information

CONTACT	Name	Malloy, Peggy	Date	Dec 07, 2012 10:20 AM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	86DF5Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2010 from P0080403 installed as Office Pro Plus 2007, Adobe Acrobat ProXI(v.11) from P0090339
	Wired NIC	5C:26:0A:58:F1:24
	Wireless NIC	A0:88:B4:20:C6:70
	Bluetooth NIC	68:A3:C4:48:15:36

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 07, 2012 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 07, 2012 11:54 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 07, 2012 11:54 AM	Still had the updater-B issue with Sophos happening. Did safe mode boot and resolved the sophos issue which resolved everything else. Will call back if there are any more issues.	Add Attachment
Katie Halvorson	Dec 07, 2012 10:21 AM	wants to know if it will be done today, and if not she will go home to work.	Add Attachment
Katie Halvorson	Dec 07, 2012 10:20 AM	opened PDF from gov site and computer crashed. She has tried restarting multiple times but computer only stays on for a few seconds. There was an error message on blue screen when it first shut down. She was unable to read it because it shut down too fast.	Add Attachment