Service Request Ticket - # 49115

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2012 08:18 AM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20101397[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Thin Client (64F/1GRXDR US)
Serial No. S200RK502989 Location PDR

CPU Unknown


OS Unknown Software Microsoft Virtual Desktop Access Subscription from P0080942, VMWare View 4 Premier Add-on Bundle with SNS from P0080942, Office Pro Plus 2010 license from P0080862

Wired NIC 00:80:64:3F:0E:FD

TECHS Submitted by Paul Gutzman Contact pgutzman08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 11, 2012 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 11, 2012 08:41 AM 
Needed to reset the VM session at the server. Had
Richard do it, it was 140.211.67.60 causing the issue
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Blake von Brockdorff Dec 11, 2012 08:27 AM 
It is actually the student station VDI.
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Blake von Brockdorff Dec 11, 2012 08:20 AM 
Task reassigned to Blake von Brockdorff.
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Paul Gutzman Dec 11, 2012 08:18 AM 
They said that the computer would not turn on.
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