Service Request Ticket - # 49117

Service Request Ticket - # 49117

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Fordham, Kayla	Date	Dec 11, 2012 10:13 AM
	Department	Human Resources	Phone	88490
	Location		Email	fordhamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080439 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	HP LJ P3005DN Printer #Q7815A#ABA
	Serial No.	SCNG1X14347	Location	Heather McDaniel's Office
	Model	Q78915A	Hostname
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing, requested to be not networked by Kayla F 5-22-2012, HP P3005DN Maint Kit from P0088208 JAN2013 SR49117	Ink/Toner Refill
	Wired NIC	00:21:5A:7A:96:DB

TECHS	Submitted by	Paul Gutzman	Contact	pgutzman08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 16, 2013 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 16, 2013 02:11 PM	We tried replacing rollers a few times and the feed would not work each time they were replaced. The paper will not be picked up. I believe they are going to order a new printer through purchase request	Add Attachment
Adam Fyffe	Jan 11, 2013 03:21 PM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Jan 11, 2013 03:21 PM	Printer is not working, but she can load from the front. Looking into getting a new printer.	Add Attachment
Nicole Crane	Jan 11, 2013 09:27 AM	Task reassigned to Adam Fyffe.	Add Attachment
Nicole Crane	Jan 11, 2013 09:27 AM	She called and said that the printer still does not work. Adam was there yesterday and she would like him to come back today.	Add Attachment
Lori Burgeson	Dec 18, 2012 01:19 PM	Maintenance kit was ordered through purchase request	Add Attachment
Andrew Gandara	Dec 18, 2012 12:56 PM	Task reassigned to Lori Burgeson.	Add Attachment
Andrew Gandara	Dec 18, 2012 12:56 PM	Didn't know Lori grabbed this.	Add Attachment
Andrew Gandara	Dec 18, 2012 12:56 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Dec 18, 2012 12:56 PM	Needs a maintenance kit. Some of the pads were getting rubbed down and the printer is having a hard time grabbing the paper. Lori ordered a maintenance kit. Will replace it when it arrives.	Add Attachment
Lori Burgeson	Dec 18, 2012 11:21 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Dec 17, 2012 10:20 AM	Called this morning to ask about the status of the task/printer.	Add Attachment
Katie Halvorson	Dec 13, 2012 04:01 PM	Task reassigned to Laven Voth.	Add Attachment
Katie Halvorson	Dec 13, 2012 04:01 PM	Kayla called to check on the status. She said Laven had come by to look at it but only fixed the wi-fi issue.	Add Attachment
Paul Gutzman	Dec 11, 2012 10:13 AM	The printer continues to jam mid print and does so often. They are not sure what the issue is or if the printer is just getting to old.	Add Attachment