Service Request Ticket - # 49122

Service Request Information

CONTACT Name Carpenter, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2012 02:22 PM
Department Business Services Phone 88267
Location Email carpentr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox 3600/DN Mono Laser Printer
Serial No. MHB793564 Location PDR

Model P3600/DN Hostname scarecrow.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINTENANCE: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 SR51047 JULY2013; 3600 Fuser Maint. Kit, 110V. Ref from VISA2014004271 SR55531 NOV2014; 3600 Fuser Maint. Kit, 110V. Ref from VISA2015004796 SR58237 OCT2015 IP:140.211.116.42 Ink/Toner Refill

Wired NIC 00:00:AA:BE:70:CE

TECHS Submitted by Paul Gutzman Contact pgutzman08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 04, 2013 10:14 AM 
Task reassigned to Adam Fyffe.
 Add Attachment
Adam Fyffe Jan 04, 2013 10:14 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Fyffe Jan 04, 2013 09:12 AM 
Rachel switched out the toner with a new one and
the printer works fine.
 Add Attachment
Paul Gutzman Dec 11, 2012 02:27 PM 
Rachel called from the business office saying that
the new xerox printer they got is not printing.
The printer message reads, printing....., and then
flashes to invalid toner, and then back to
printing...., but nothing happens.
Add Attachment