Service Request Ticket

Service Request Information

CONTACT	Name	Carmichael, Tammy	Date	Dec 12, 2012 08:14 AM
	Department	Health & Exercise Science	Phone
	Location		Email	carmict@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53G1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:83:F9:07

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 12, 2012 09:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 12, 2012 09:06 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 12, 2012 09:06 AM	The mouse button control was being controlled by Logitech software. Made the changes there and the changes stuck. Works fine	Add Attachment
Lexie Widmer	Dec 12, 2012 08:17 AM	She has to keep reconfiguring the mouse after shutdown/startup. She also wants to know if she can permanently apply settings when she access the x drive. Phone: 88908	Add Attachment
Lexie Widmer	Dec 12, 2012 08:14 AM	reconfigure mouse for left-handers and keep settings for later logins. She (also just got access to X drive)	Add Attachment