Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Dec 12, 2012 09:23 AM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090781 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 9050dn Printer #Q3723A#ABA
	Serial No.	JPRC9C90F2	Location	PDR
	Model	Q3723A	Hostname	buzz.wou.edu
	Notes	Additional 256MB from P0073732, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011, maint repair- Maintenance Kit from P0081103 June 2011 SR43084, Maint Kit from P0088175 DEC2012 SR49126, MAINT Kit from VISA2012003471 MAY2013 SR50567	Ink/Toner Refill
	Wired NIC	00:23:7D:91:F8:F6

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 20, 2012 02:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 20, 2012 02:02 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 20, 2012 02:02 PM	Maintenance kit installed. The jamming was being caused by paper not properly loaded in tray 4. Running fine now.	Add Attachment
Lori Burgeson	Dec 12, 2012 11:12 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Dec 12, 2012 11:01 AM	Ordering maintenance kit	Add Attachment
Lori Burgeson	Dec 12, 2012 09:45 AM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	Dec 12, 2012 09:28 AM	This printer continues to jam and they need this printer working.	Add Attachment
Megan Thibeault	Dec 12, 2012 09:23 AM	The printer "buzz" continues to jam. Its happened four times this morning and she was already fixed it once.	Add Attachment