Service Request Ticket - # 49136

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2012 01:40 PM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110835[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GDZ4V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:31:32


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public

Entered by Date Memo
Laven Voth Dec 12, 2012 02:26 PM
Task reassigned to Laven Voth.
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Laven Voth Dec 12, 2012 02:26 PM
Status changed from (1) Pending to (5) Completed
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Laven Voth Dec 12, 2012 02:26 PM
Replaced splitter, now working
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Katie Halvorson Dec 12, 2012 01:41 PM
She is in till 5 today.
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Katie Halvorson Dec 12, 2012 01:40 PM
Computer, monitor, keyboard and mouse currently
have power to them but aren't responding.  The
tower has a blue light and monitor flashes and
acts like it is going to work but then fails.  She
has restarting and I walked her though all the
power sources to make sure everything was plugged
in correctly.  Computer never gets to log in
screen.  Starting windows logo page comes up and
then fails, nothing works after that.  When she
came back from lunch the screen was working but
mouse and keyboard weren't and then everything
eventually started shutting down.
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