Service Request Ticket - # 49143

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2012 09:20 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DN Color Printer
Serial No. XFN129181 Location PDR 2023 Giveaway

Model 8570/DN Hostname
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, NOT A STUDENT TECH PRINTER Ink/Toner Refill

Wired NIC 9C:93:4E:02:75:2C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 10, 2013 07:34 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 10, 2013 07:34 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 10, 2013 07:34 AM 
Left VM for Kimber asking how printer was working
earlier this week and have not heard back.  Ticket
can be re-opened if she experiences more issues.
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Adam Fyffe Jan 04, 2013 12:54 PM 
Left VM
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Andrew Gandara Dec 21, 2012 03:33 PM 
Task reassigned to UCS Tech.
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Andrew Gandara Dec 21, 2012 03:33 PM 
He got the reset file from xerox which fixed the metered ink 
problem. However, the after the printer goes through its 
startup/cleaning process it says that the cyan ink is full. He 
placed the ink tray thinking the sensor in there was bad. It turns 
out it is a bad print head. He will order a new one and ship it to 
Corvallis in case Steve has to be the one that comes out. 
Planning on coming out Jan 3rd.
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Andrew Gandara Dec 20, 2012 03:37 PM 
Task reassigned to Andrew Gandara.
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Lori Burgeson Dec 20, 2012 10:04 AM 
Xerox was called and they are supposed to contact
us within 24 hours.
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Blake von Brockdorff Dec 17, 2012 01:17 PM 
Task reassigned to UCS Tech.
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Blake von Brockdorff Dec 17, 2012 01:17 PM 
Waiting for more information from Lori and the
Xerox Tech
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Katie Halvorson Dec 14, 2012 09:04 AM 
****This is an email****
Good morning -

Looks like a tech came by yesterday to work on the
printer while I was out.  This morning the menu is
asking for a 4 digit password in order to start. 
Exact Message:

ENABLE METERED SUPPLIES
Enter numeric password
   ****  
Press OK when done.

Yes, I did try to press OK without entering a
number, but it told me that was an incorrect
entry.  We've never had a password on this unit in
the past.  So - still not fixed!
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Katie Halvorson Dec 13, 2012 09:20 AM 
The printer says that the wax number cube is
incorrect but it fits and is what they have always
used.  She noted she has worked with you before
and you looked at the printer and is still waiting
for contact.
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